Your trust matters to us as much as fair play in the ring. This policy explains how SlimKing Entertainment Ltd collects, uses, stores and protects your personal data when you visit our site or play at SlimKing. We are the data controller for your information, and we process it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This is a summary; the full privacy notice in your account area gives the complete detail.
Data we collect
We only collect what we need to run a safe, licensed casino for UK players. This includes:
- Identity and contact details: your name, date of birth, address, email address and phone number.
- Verification documents: photo ID, proof of address and, where needed, proof of payment ownership or source of funds.
- Financial data: details of the payment methods you use, deposits, withdrawals and transaction history.
- Gameplay data: the games you play, stakes, wins, losses, session times and bonus activity.
- Technical data: IP address, device type, browser, operating system and approximate location, used to confirm you are in the UK.
- Communications: live chat transcripts, emails and contact form messages.
Why we use your data
We use your personal data to:
- open and manage your account, process deposits and withdrawals, and run our games and promotions;
- verify your age and identity before you play, as UK law requires;
- carry out know your customer (KYC) and anti-money laundering (AML) checks, and prevent fraud;
- protect you through safer gambling measures, such as spotting signs of harm, applying limits and checking GAMSTOP self-exclusion;
- answer your questions and complaints through our 24/7 support team;
- send you offers, but only where you have agreed to receive them;
- improve our site, games and services.
Our legal bases
We rely on several lawful bases under UK GDPR. We process data to perform our contract with you when we run your account and pay your winnings. We process data to meet our legal obligations under gambling, anti-money laundering and tax law, including age verification and safer gambling duties. We rely on our legitimate interests to prevent fraud, secure our systems and improve our services, always balanced against your rights. We rely on your consent for marketing messages and non-essential cookies, and you can withdraw consent at any time.
Who we share data with
We never sell your personal data. We share it only where necessary, with:
- payment providers and banks that process your deposits and withdrawals;
- identity and age verification agencies and fraud prevention services;
- regulators, law enforcement and government bodies, including the Gambling Commission, where the law requires it;
- GAMSTOP, to check and enforce self-exclusion;
- game studios and technology suppliers that host our games and platform, under strict contracts.
Where any supplier processes data outside the UK, we use approved safeguards such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep your data
We keep your data only as long as we need it. Because of anti-money laundering and gambling regulations, we usually retain account, verification and transaction records for at least five years after your account closes. Self-exclusion records may be kept longer so we can continue to protect you. When data is no longer needed, we securely delete or anonymise it.
Keeping your data secure
We protect your information with encryption, secure servers, access controls and regular security testing. Only trained staff who need your data to do their job can access it. Please keep your login details private and contact us at once if you suspect unauthorised access.
Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, keep the site secure and understand how it is used. Strictly necessary cookies are always active because the site cannot work without them. Analytics and marketing cookies are only set with your consent, and you can change your choices at any time through the cookie settings on our site or in your browser.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data, where we are not legally required to keep it;
- restrict or object to certain processing, including direct marketing;
- receive your data in a portable format;
- withdraw your consent at any time.
We will respond to your request within one month. Some rights are limited where we must keep data to meet legal or regulatory duties.
Complaints to the ICO
If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at any time.
Contact us
To exercise your rights or ask a question about this policy, use the contact form in your account area or speak to our team through 24/7 live chat, available from the button at the bottom right of every page. We may update this policy from time to time, and the latest version will always be available here and in your account area.
